Terms & Conditions

Terms & Conditions

Abbott Group Ltd T/A Abbott Fire Protection

Effective Date: 01 July 2026

1. Introduction and Company Information

1.1. These Terms and Conditions govern the supply of goods and services by Abbott Group Ltd, trading as Abbott Fire Protection ("Abbott Fire Protection", "we", "us" or "our").

1.2. Abbott Group Ltd is registered in England and Wales under company number 15558088.

Registered and Trading Address:
Unit 1, Bayley Industrial Estate
Bayley Street
Stalybridge
Cheshire
SK15 1PU

Telephone: 0161 258 1929
Email: info@abbottfireprotection.co.uk
Website: www.abbottfireprotection.co.uk

1.3. These Terms apply to quotations, bookings, orders, contracts and services unless otherwise agreed in writing.

1.4. Where the Customer is a consumer, nothing in these Terms shall exclude or restrict statutory rights, including rights under the Consumer Rights Act 2015.

1.5. Any variation must be agreed in writing by an authorised representative of Abbott Fire Protection.

1.6. Where a signed contract or accepted quotation expressly conflicts with these Terms, the specifically agreed written provision shall take precedence.

2. Services Provided

2.1. Abbott Fire Protection provides fire safety products and services, including but not limited to:

Fire extinguisher supply, installation, commissioning, servicing and maintenance.
Fire risk assessments and fire safety consultancy.
Fire alarm installation, inspection, testing, commissioning and maintenance.
Emergency lighting installation, inspection, testing and maintenance.
Fire hydrant inspections and associated services.
Fire safety signage and associated equipment.
Fire safety, first aid and emergency response training.
Defibrillator supply and associated services.
Portable appliance testing (PAT).
Other fire protection, inspection, maintenance and consultancy services.

2.2. Services will be undertaken in accordance with the agreed scope of work, applicable legislation and relevant industry standards, where appropriate.

2.3. Additional work outside the agreed scope may incur further charges, subject to the Customer's approval.

2.4. We reserve the right to use appropriately qualified or competent employees, contractors and subcontractors to undertake services on our behalf.

3. Quotations and Orders

3.1. Unless otherwise stated, quotations remain valid for 30 calendar days from the date of issue.

3.2. All prices are exclusive of VAT unless expressly stated otherwise.

3.3. Quotations are based on the information available at the time of preparation and the agreed scope of work.

3.4. Additional defects, access difficulties, equipment requirements or unforeseen circumstances identified during the work may require a revised quotation.

3.5. No additional chargeable work outside the agreed scope will be undertaken without the Customer's authorisation, except where otherwise permitted by law or contract.

3.6. An order or booking becomes binding when accepted by Abbott Fire Protection, subject to any applicable consumer cancellation rights.

3.7. We may decline a quotation request or booking where we are unable to safely, lawfully or reasonably provide the requested goods or services.

4. Payment Terms

4.1. Account Customers

Approved account Customers are required to settle invoices within 30 calendar days of the invoice date unless alternative payment terms have been agreed in writing.

4.2. Non-Account Customers

Customers without approved credit facilities are required to make payment upon completion of the service, delivery of goods or at another point expressly agreed before the work begins.

We may require advance payment or a deposit for certain services, including fire risk assessments, special-order equipment and larger installations.

4.3. Methods of Payment

Payment may be made using the methods stated on the invoice or otherwise accepted by Abbott Fire Protection.

4.4. Release of Reports and Certification

Unless otherwise agreed in writing, Abbott Fire Protection may require payment in full before releasing completed documentation where this payment condition was communicated and agreed before the service was commissioned.

This may include:

Fire Risk Assessment reports.
Fire extinguisher inspection and service reports.
Fire alarm inspection, testing and commissioning certificates.
Emergency lighting inspection and testing reports.
Fire safety consultancy reports.
Other inspection, maintenance and certification documentation.

Where payment before release has been agreed, completed documentation will ordinarily be issued following receipt of cleared funds and completion of any necessary internal quality assurance or validation process.

For approved account Customers, documentation will ordinarily be released in accordance with the agreed credit arrangements unless a different arrangement has been expressly agreed.

Nothing in this clause permits Abbott Fire Protection to withhold information or documents where disclosure is required by law, nor does it affect statutory consumer rights.

4.5. Urgent Safety Findings

Where an inspection, assessment or service identifies a significant fire safety concern requiring urgent attention, Abbott Fire Protection will communicate the relevant findings to the Customer or appropriate responsible person as soon as reasonably practicable.

Notification of urgent safety concerns will not be delayed solely because an invoice remains unpaid.

The Customer remains responsible for assessing and implementing appropriate corrective action, including any immediate precautions required.

4.6. Overdue Payments

For qualifying business-to-business debts, Abbott Fire Protection reserves the right to claim statutory interest at 8% above the Bank of England base rate, together with applicable fixed compensation and reasonable recovery costs, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Statutory fixed compensation is currently:

£40 for debts below £1,000.
£70 for debts from £1,000 to below £10,000.
£100 for debts of £10,000 or more.

These statutory business-debt provisions do not apply to consumer debts.

4.7. Outstanding Accounts

Where invoices remain overdue, we may suspend future non-emergency services, decline further credit or require advance payment for additional work, subject to existing contractual obligations and applicable law.

4.8. Disputed Invoices

Customers should notify us promptly of any genuine invoice dispute, explaining the nature of the concern.

We will investigate reasonably and seek to resolve the matter. A genuine dispute does not remove the obligation to pay undisputed sums when due.

5. Fire Risk Assessments

5.1. Fire Risk Assessments are undertaken based on the premises, conditions, activities, information and access available at the time of assessment.

5.2. The Customer must provide accurate and relevant information concerning the premises, occupancy, fire safety arrangements, building layout and known hazards.

5.3. Assessments are generally non-intrusive unless intrusive inspection has been expressly included within the agreed scope.

5.4. Concealed construction defects, inaccessible areas and matters outside the agreed scope may not be identified.

5.5. The completed report will contain findings and recommendations based on the assessor's professional judgement and the circumstances observed at the time.

5.6. Unless otherwise agreed, a Fire Risk Assessment does not include the cost of implementing recommended remedial works.

5.7. The Customer, dutyholder or Responsible Person remains responsible for complying with applicable fire safety legislation, implementing suitable precautions, maintaining fire safety arrangements and reviewing the assessment when required.

5.8. A Fire Risk Assessment is not a guarantee that a premises is free from all fire risks or that no further action will be necessary.

5.9. Reports are subject to our internal review and validation procedures where applicable.

5.10. Reports will be released in accordance with the payment arrangements agreed under Section 4.

5.11. The Customer must notify us of any material inaccuracies in information provided for the assessment.

6. Fire Extinguisher Servicing and Maintenance

6.1. Fire extinguishers will be inspected and serviced in accordance with the agreed scope and relevant applicable standards, including BS 5306-3 where appropriate.

6.2. The serviceability of each extinguisher will be determined by the technician based on its condition, age, type, maintenance history and applicable requirements.

6.3. Extinguishers may require replacement, extended servicing, overhaul or other remedial work following inspection.

6.4. Any additional chargeable work will be explained to the Customer and authorised before proceeding.

6.5. Where an extinguisher is found to be defective or unsuitable for continued service, the Customer will be informed.

6.6. We reserve the right to decline to service equipment where doing so would be unsafe or inappropriate.

6.7. The Customer remains responsible for ensuring suitable fire extinguishing equipment is provided, accessible, maintained and appropriate for the premises.

6.8. Fire extinguisher servicing does not constitute a Fire Risk Assessment unless separately commissioned.

6.9. Service labels, inspection records and reports will accurately reflect the work undertaken and any defects identified.

7. Fire Alarms and Emergency Lighting

7.1. Fire alarm and emergency lighting services will be undertaken in accordance with the agreed scope of work and relevant applicable standards.

7.2. Routine inspections and servicing do not guarantee that a system will remain free from faults following the visit.

7.3. The Customer must provide safe access to equipment, control panels, detectors, luminaires, batteries and other relevant components.

7.4. Where a system or component fails inspection or testing, we will notify the Customer of the findings and any recommended remedial action.

7.5. Replacement components, batteries, additional labour and remedial works may incur additional charges, subject to authorisation.

7.6. Where testing requires temporary isolation, operation of alarms, interruption of lighting or other disruption, reasonable arrangements should be agreed before work begins.

7.7. Unless specifically included, routine servicing does not constitute a full system design review, verification of all original installation works or certification of compliance beyond the scope inspected.

7.8. The Customer remains responsible for routine user checks, maintenance arrangements, fault reporting and compliance with applicable legal duties.

8. Installations and Remedial Works

8.1. Installation works will be undertaken in accordance with the accepted quotation and agreed specification.

8.2. The Customer must provide suitable access, safe working conditions and any necessary permissions.

8.3. Where electrical supplies, building alterations, specialist access equipment or other preparatory works are required, responsibility for their provision will be as stated in the quotation.

8.4. Additional work arising from unforeseen site conditions will be discussed and agreed before proceeding.

8.5. Completion dates are estimates unless expressly agreed as binding.

8.6. Any relevant commissioning documentation and handover information will be supplied in accordance with the contract, applicable requirements and Section 4.

9. Bookings and Appointments

9.1. Appointments may be arranged by telephone, email or another accepted communication method.

9.2. We will endeavour to attend within the agreed appointment window.

9.3. Exact arrival times cannot always be guaranteed due to traffic, emergency circumstances, previous appointments or unforeseen delays.

9.4. Where we anticipate a delay exceeding 30 minutes, we will endeavour to notify the Customer and provide an updated estimated arrival time.

9.5. Where an appointment must be rescheduled due to circumstances within our control, no additional rescheduling charge will apply.

9.6. The Customer must ensure an authorised representative is available where reasonably required.

10. Access and Site Requirements

10.1. The Customer must provide reasonable, safe and unobstructed access to the areas and equipment requiring inspection or servicing.

10.2. Relevant keys, access codes, permits, escorts and site-specific safety information must be provided where required.

10.3. The Customer must notify us in advance of known hazards, restricted areas, asbestos risks or other circumstances affecting safe working.

10.4. We may suspend or decline work where conditions present an unacceptable health and safety risk.

10.5. Where an appointment cannot be completed due to inadequate access or Customer-related circumstances, a reasonable charge may apply in accordance with Section 11.

11. Cancellations, Rescheduling and Failed Appointments

11.1. Customers should notify us as early as reasonably practicable if an appointment must be cancelled or rearranged.

11.2. Cancellation or rescheduling before the scheduled appointment day will ordinarily be free of charge, unless specific costs or different arrangements have been agreed in advance.

11.3. A same-day cancellation charge of up to £45 may apply where the Customer cancels at short notice and we have incurred reasonable costs or lost an allocated appointment.

11.4. Where our technician attends but cannot gain access or commence the agreed work due to the Customer's absence or failure to provide agreed access, a call-out charge of up to £60 may apply.

11.5. Any cancellation or failed-appointment charge will be applied reasonably, taking account of the circumstances, costs incurred and our ability to mitigate losses.

11.6. These charges will not apply where doing so would conflict with the Customer's statutory rights or where the failure to complete the appointment is attributable to Abbott Fire Protection.

11.7. Special-order goods, bespoke installations and larger projects may have separate cancellation arrangements, which will be communicated before acceptance.

12. Consumer Cancellation Rights

12.1. Where the Customer is a consumer entering into a distance or off-premises contract, statutory cancellation rights may apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

12.2. Where applicable, consumers will normally have 14 days to cancel a qualifying service contract, subject to statutory exceptions.

12.3. Where a consumer expressly requests that services begin during the cancellation period, they may be required to pay a proportionate amount for services supplied before cancellation, provided the statutory requirements have been satisfied.

12.4. Where a service has been fully performed following the consumer's express request and the required acknowledgement, the statutory right to cancel may be lost in accordance with the Regulations.

12.5. Any applicable cancellation instructions, required information and model cancellation form will be supplied separately where required.

12.6. Nothing in these Terms removes or restricts statutory cancellation or refund rights.

13. Delivery, Supply and Ownership of Goods

13.1. Delivery dates are estimates unless expressly agreed otherwise.

13.2. We will take reasonable steps to fulfil orders within the agreed timeframe.

13.3. For business Customers, ownership of goods remains with Abbott Fire Protection until payment has been received in full, to the extent permitted by law.

13.4. Risk in goods will pass in accordance with the agreed contract and applicable law.

13.5. Consumer ownership, delivery and risk rights are governed by applicable consumer legislation.

13.6. Where goods are unavailable, we will discuss suitable alternatives, revised delivery arrangements or any applicable refund entitlement.

14. Returns, Faults and Warranties

14.1. Goods supplied by Abbott Fire Protection will be covered by applicable statutory rights and any relevant manufacturer warranty.

14.2. Customers should notify us promptly if goods are believed to be faulty, damaged or incorrectly supplied.

14.3. We will assess reported faults and provide an appropriate remedy in accordance with the contract and applicable law.

14.4. Manufacturer warranties are additional to, and do not replace, statutory rights.

14.5. For business Customers, returns of non-faulty goods require prior agreement and may be subject to reasonable restocking or return costs disclosed before acceptance.

14.6. Bespoke or specially ordered products may not be eligible for discretionary returns, without affecting statutory rights.

14.7. Warranty cover does not ordinarily extend to damage caused by misuse, unauthorised alterations, accidental damage or failure to follow appropriate maintenance instructions, except where the law provides otherwise.

15. Customer Responsibilities

15.1. The Customer remains responsible for complying with applicable fire safety legislation and maintaining suitable fire precautions at the premises.

15.2. The Customer must ensure that relevant recommendations, defects and remedial actions are reviewed and appropriately addressed.

15.3. Where the Regulatory Reform (Fire Safety) Order 2005 applies, the Responsible Person retains the legal duties imposed by that legislation.

15.4. Appointment of Abbott Fire Protection to undertake inspections, maintenance or assessments does not automatically transfer statutory duties to Abbott Fire Protection.

15.5. The Customer should retain relevant records and arrange appropriate ongoing maintenance, inspections and reassessments.

16. Liability

16.1. Abbott Fire Protection will exercise reasonable care and skill when providing services.

16.2. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

16.3. Nothing in these Terms limits the statutory rights of consumers.

16.4. For business Customers, and subject to Sections 16.1 and 16.2, neither party shall be liable for indirect or consequential losses that were not reasonably foreseeable or contemplated by the parties when the contract was entered into, except where such exclusion is prohibited by law.

16.5. Any contractual limitation of liability must be reasonable, proportionate and enforceable under applicable law.

16.6. We are not responsible for defects or failures caused solely by work undertaken by third parties, misuse of equipment or circumstances outside the agreed scope of our services, except to the extent caused or contributed to by our own breach of duty.

17. Circumstances Beyond Our Control

17.1. We shall not be responsible for delays or failure to perform contractual obligations caused by events beyond our reasonable control, subject to applicable law.

17.2. Such events may include severe weather, natural disasters, major transport disruption, supplier failures, industrial action or other exceptional circumstances.

17.3. We will endeavour to notify affected Customers and agree reasonable alternative arrangements.

17.4. This clause does not remove any statutory consumer rights or legal remedies.

18. Complaints and Dispute Resolution

18.1. We aim to provide a professional and reliable service.

18.2. Customers who are dissatisfied with our goods or services should contact us using the details below.

Email: info@abbottfireprotection.co.uk
Telephone: 0161 258 1929

18.3. We will acknowledge and investigate complaints within a reasonable timeframe and endeavour to resolve matters fairly.

18.4. Where a dispute cannot be resolved informally, either party may pursue available legal remedies.

19. Confidentiality and Data Protection

19.1. We will handle personal information in accordance with applicable UK data protection legislation and our published Privacy Policy.

19.2. Information obtained during inspections and assessments will be handled with appropriate confidentiality, subject to legal obligations and necessary professional disclosures.

19.3. We may share relevant information with authorised employees, subcontractors, professional advisers or service providers where reasonably necessary for the provision of services or compliance with legal obligations.

19.4. Further information about the collection and use of personal data is available in our Privacy Policy.

20. Intellectual Property and Reports

20.1. Unless otherwise agreed, Abbott Fire Protection retains ownership of its pre-existing intellectual property, templates, methodologies, branding and proprietary materials.

20.2. Following payment of applicable fees, the Customer is granted a non-exclusive licence to use reports and documentation supplied for the relevant premises, business operations, fire safety management and legal compliance purposes.

20.3. Customers may provide relevant reports to landlords, tenants, insurers, enforcing authorities, professional advisers, contractors and other parties with a legitimate need to review them.

20.4. Reports must not be materially altered or misrepresented.

20.5. Nothing in this section prevents lawful disclosure of safety information or restricts rights that cannot legally be excluded.

21. Best Price Promise

21.1. Scope

Our Best Price Promise applies to eligible fire extinguishers supplied by Abbott Fire Protection and annual fire extinguisher servicing.

21.2. Eligibility

To qualify, the competing quotation must be for an equivalent product or service.

For fire extinguishers, comparisons must be based on the same or genuinely equivalent brand, size, specification and relevant certification.

For servicing, the competing service must cover an equivalent scope of inspection, maintenance and associated documentation.

21.3. Verification

The competing offer must:

Be from a recognised UK-based supplier or service provider.
Be current and verifiable.
Relate to products available for supply or services available for delivery.
Be supported by a written quotation or publicly advertised price.

21.4. Exclusions

The Best Price Promise does not ordinarily apply to:

Clearance or liquidation sales.
Limited promotional or loss-leading offers.
Bundled services that cannot be directly compared.
Private sellers or providers unable to demonstrate appropriate competence.
Obvious pricing errors.
Offers that are not genuinely comparable.

21.5. Claims

Customers wishing to request a price match should email info@abbottfireprotection.co.uk with the competitor's quotation or advertised price.

Claims should be submitted before the relevant order or service booking is accepted.

21.6. Assessment

We will assess claims fairly and may request further information to establish whether the competing offer is equivalent.

Where the claim meets the published criteria, we will match the eligible competitor price, subject to any clearly disclosed limitations.

21.7. Changes

We may amend or withdraw the Best Price Promise for future quotations and orders. Changes will not retrospectively affect a price match already accepted in writing.

22. Website Terms of Use

22.1. Information published on our website is intended for general guidance and does not replace a site-specific professional assessment.

22.2. We endeavour to keep website content accurate and up to date but do not guarantee that all information will always be free from errors.

22.3. Website content, branding, photographs and other materials may be protected by intellectual property rights and must not be reproduced without permission except where permitted by law.

22.4. Our website may contain links to third-party websites. We are not responsible for their content or availability.

22.5. Cookies and personal information are managed in accordance with our Cookie Policy and Privacy Policy, where applicable.

22.6. Unauthorised interference with the website, its systems or its security is prohibited.

23. Changes to These Terms

23.1. Abbott Fire Protection may amend these Terms from time to time.

23.2. The version applicable to an order or service will ordinarily be the version incorporated into the contract when the order or booking was accepted.

23.3. Updated Terms will not automatically alter existing contracts unless the parties agree or a lawful contractual variation mechanism applies.

23.4. The latest published version will be available on our website.

24. Governing Law

24.1. These Terms are governed by the laws of England and Wales.

24.2. Subject to applicable consumer rights and mandatory legal provisions, disputes shall be subject to the jurisdiction of the courts of England and Wales.

25. Contact Information

For questions about these Terms, quotations, bookings, invoices or our services, please contact:

Abbott Group Ltd T/A Abbott Fire Protection

Unit 1, Bayley Industrial Estate
Bayley Street
Stalybridge
Cheshire
SK15 1PU

Telephone: 0161 258 1929
Email: info@abbottfireprotection.co.uk
Website: www.abbottfireprotection.co.uk

Company Registration Number: 15558088